STANDARD TERMS & CONDITIONS – DISCOVER QATAR

HOTEL BOOKINGS: Discover Qatar offers a wide range of Hotels in Doha with a choice of room rate plans based on specific terms stated in the offer. Standard check-in time in Doha is 1500 hours and check-out time is 1200 hours which may vary from hotel to hotel. Early check-in or late check-out is subject to availability and charges may apply. For guaranteed early check-in or late check-out customers should select to book and pay for additional night as applicable. During the month of Ramadan public dining and serving of alcohol is prohibited as per local rules of the country. In the event of non-availability of booked services due to factors not in the control of Discover Qatar (Maintenance/Hotel Discretion to cancel bookings due to service breakdown/similar events) shall offer alternative options in similar category to choose from or may opt for a refund.

TOURS & ACTIVITIES: Discover Qatar Tours & Activities are operated by professional service team as per service guidelines. Tours are operated mostly Seat in Coach Basis with other customers who have booked the same slot or operated as private tour as described in the offer.

GENERAL CANCELLATION & REFUND POLICY: Any cancellation up on booking is chargeable at a Service fee of 5% and applicable specific cancellation terms of the offer. Cancellation charges are non-refundable under any circumstances. No refunds are permitted for partially utilized services. Discover Qatar recommends customers to buy Travel Insurance with cancellation coverage in the event of flight cancellations, Visa rejections or other contingencies. All cancellation and amendment requests are to be requested by customers in writing to discoverqatar@qatarairways.com.qa that shall be acknowledged and initiated at the earliest by customer support team during working days. Any refunds applicable up on cancellation or amendment shall be processed to complete within 30 workings under standard circumstances.

QATAR VISA: A Visa is required for all nationalities except Gulf Co-Operation Council (GCC) nationals. Discover Qatar is the sole facilitator of pre-approved free transit visa valid for 5 hours up to 96 hours. Applications are accepted online from the link 7 working days prior to arrival, view visa page for more information and terms and conditions. Visa-free arrival to Qatar

DISCOVER QATAR TRANSIT TOURS: All Transit Tour offers are bookable subject to availability by transit passengers who are eligible for visa on arrival or holding a pre-approved visa. A minimum layover time is applicable for tours. Tour offers are bookable 48 Hours prior to arrival or up on flight arrival only until 90 minutes prior to the starting time of tour service from the airport. Passengers shall make sure to select tours that are completed (drop-off) at the airport 2 Hours prior to onward flight departure schedule. All passengers who have booked tours prior to arrival shall report to Discover Qatar Transit Desk 90 minutes prior to tour service for booking validation. Transit tour bookings are non-refundable and non-amendable under any circumstances.

DISCOVER QATAR CUSTOMER SUPPORT

  GENERAL BOOKINGS TRANSIT TOURS
  SUNDAY – WEDNESDAY 0700 – 1530 SUNDAY – SATURDAY 0500 – 2300 Hours
  THURSDAY 0700 – 1500 Phone +974 50306263 / 33898466
  Phone: +974 44237999 dqairport@qatarairways.com.qa
  Out of Office Hours: +974 55773512  
  dqinfo@qatarairways.com.qa